Meet Our Accounts Receivable Administrator: Interview with Harmony Healthcare’s Monica Dillon

This Kentucky native drives a scooter, is a diehard Miami Dolphins fan, and keeps the office abuzz with her witty maxims and her zany dance moves. She’s quite the character and combines a distinct set of skills with a congenial vibe as she tackles her projects here at Harmony.

Without further ado, here’s Monica in her own words.

Tell us about 3-5 traits that define you.

It’s hard to pick because so many traits are equally important to me. I’d have to go with loving, selfless, patient, and forgiving.

Tell us a story about yourself that may surprise us.

I am an undercover weather photographer and videographer. I’m fascinated with weather, so this growing interest in capturing images of it feels natural. It’s amazing how so many individual elements affect earth’s events and disasters. To be able to catch those images makes experiencing them that much more gratifying!

I will wait patiently for hours to catch the most beautiful sunset, an interesting cloud formation, and storms. I’m forever chasing the perfect shot. I hope to one day create a stunning picture or video that goes viral.

sunset and horses

Beautiful Florida sunset captured by Monica

What does a typical day look like for you here at Harmony?

I’m Harmony’s Accounts Receivable Administrator. But many may not know that most of my professional career has been in sales. My tenure with Harmony dates back to 2015. I was afforded a unique opportunity 2 ½ years ago to take on an accounting role, something that continues to promote my personal and professional growth.

I’ve been able to take my experience in sales to add a unique element to my collection efforts. From daily cash applications to client relations, reports, and internal reviews, I’ve been able to maintain a DSO (days sales outstanding) much lower than the average healthcare A/R target. I enjoy the challenge of learning more about accounting as I grow with Harmony and look forward to continued success here in the future.

Tell us about one item in your workspace that motivates you and why.

I’d have to say my motivational calendar. It’s my reminder to acknowledge positive affirmations each day. We oftentimes get caught up with life and forget to acknowledge the positive aspects that keep us going.

I made it a goal to read and share some of the most inspirational messages from this calendar. Today’s quote is from Christopher Columbus: “You can never cross the ocean unless you have the courage to lose sight of the shore.”

If you could pick one superpower, what would it be and why?

End racism. Parkland, Gilroy, El Paso, and Dayton are stark reminders of how evil our world can be. Much of that evil stems from racism and human inequality. I wish I had the power to eliminate it so the world would be a safer and more peaceful place for us all to live.

My thoughts and prayers are with all those who have lost their lives to senseless acts of violence.

#ParklandStrong #GilroyStrong #ElPasoStrong #DaytonStrong 

Create the soundtrack to your life in 5 songs. What makes each song representative of your journey?

  1. “Hakuna Matata” from The Lion King soundtrack

This was life as we know it – as children. It means “no worries for the rest of your days.” I try to have an hakuna matata attitude even now as an adult.

  1. “A Whole New World” from the Aladdin soundtrack

This song represents my youth and teenage years. I sang in a vocal ensemble, and this song was my go-to on many performance nights.

  1. “Survivor” by Destiny’s Child

Like all of us, I’ve had personal experiences that seemed impossible to overcome. But not giving up and fighting through those struggles shows the power of survival.

  1. “Temporary Home” by Carrie Underwood

This song represents the loved ones I’ve lost. It also reminds me that everything in life is temporary and that there’s something far bigger than where we exist now.

  1. “Speechless” from the 2019 Aladdin soundtrack

This is my anthem as of late. It represents who I am today as well as who we as women have become over the decades. It emphasizes that our voices can and will be heard and will no longer silenced. So empowering!

Monica Dillon

Give your teenage self your best advice in 150 words or less. 

Don’t be so hard on yourself. Believe in all that you do regardless of those around you. Stay determined, and know that your beauty, kindness, and value to this world are appreciated. Never give up, and live each day laughing. Life is beautiful, so let’s go!

What was your college major? How does what you learned in your field of study lend itself to your professional life? 

I majored in advertising and education. More than the fields of study itself, my college experience laid a solid foundation for what has become my lifelong learning experience. I’m always eager to learn about new ideas and new subjects. Lately I’ve been studying volcanoes, earthquakes, and geology. If I could have been lifelong college student, I probably would have!

Stunning cloud formation

Monica has quite an eye for stunning outdoor images

What is the most important lesson you’ve learned in the last 5 years? 

Stand up for what you believe in, and do not waver. But also know that it is fine to agree to disagree. I’ve found that disagreements open opportunities to debate and discuss differences of opinion. Such empowering dialogue has helped me grow and understand people.

You can choose one: flying cars, cities on another planet, or robot friends. Which one do you choose and why?

I am an undercover science geek and adventurous to boot, so I’d definitely choose cities on another planet. I love to get lost in a new place, to explore, and to learn about unfamiliar paths. Going to another planet would bring me opportunities to chase adventure, unknown territories, and new surroundings!

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