Harmony Healthcare

Artificial Intelligence (AI) will fundamentally reshape non-clinical healthcare administration. While much of the attention around AI has focused on clinical decision support and diagnostics, the most immediate and scalable impact is occurring in the healthcare back office—where administrative complexity, workforce strain, and financial pressure continue to intensify. For hospital and health system leaders, AI is no longer a future consideration. It's becoming a core operational capability that will influence staffing models, financial performance, patient access, and regulatory compliance. Additionally, the organizations that prepare now will be better positioned to manage volatility, reduce burnout, and operate more predictably in an increasingly…

Nonclinical functions form the backbone of hospital performance. Coding, documentation, billing, scheduling, care coordination, and data abstraction directly affect revenue, compliance, patient experience, and staff sustainability. These areas are also among the most labor-intensive and vulnerable to variability. AI helps address this by automating rules-based work and surfacing insights from large volumes of operational and clinical data. The result is not just efficiency, but greater predictability—in staffing, throughput, and financial outcomes. Where Health Systems Are Applying AI Today Health systems are moving beyond isolated experiments and deploying AI across multiple nonclinical domains: Coding and clinical documentation support Natural language processing…

Harmony Healthcare provides healthcare organizations with the talent and resources needed to succeed today as well as the foresight to prepare for tomorrow’s challenges. In this employee spotlight, we’re excited to highlight Leslie Collins, Outpatient QA Lead, Coding Solutions. We spoke with Leslie to share her advice for clients and coding professionals, as well as insights from her career journey. Tell us about your journey in healthcare? I started working in healthcare at an optometrist’s office, where I was first introduced to billing and coding. It was there that I fell in love with coding and decided to go back…