Meet Your Subject Matter Experts

Katie McLaughlin — Vice President, Clinical Solutions

Katie is a Vice President, Clinical Solutions and leads the design and strategic growth of best practice solutions that support clinical operations, technology and provider workflows. As a certified Epic builder with deep knowledge of regulatory guidelines, she designed and built an Outpatient (OP) Clinical Documentation Integrity (CDI) program within a large Primary Care organization including custom designed initiatives in prospective chart review and point of care alerts. Across the health system, she established HCC coding and documentation excellence among Primary Care providers, the CDI team, and coders.

Prior to her OP CDI leadership, she spent 10+ years in patient care managing chronic diseases with an emphasis on quality of life and healthy aging. Katie’s clinical experience paired with Risk Adjustment industry knowledge allows her to support providers with tools and workflows that drive accuracy and create efficiencies while improving patient outcomes.

Professional and Industry Experience

Katie’s professional experience and recognition includes:

Spearheaded coding and documentation policies and procedures as an early adopter of Outpatient CDI beginning in 2017
Designed CDI solutions for pre-visit workflows for value-based care and accountable care visits
Customized EHR alerts, registries, reports and templates specific to Population Health programs
Led the development and delivery of Risk Adjustment training content and education to 300+ providers
Served as a Clinical Advisor in Utilization Review, Primary Care Preventative workgroups and Care Management projects
Bridged the gap between clinicians and coders by providing peer to peer training on industry changes
Oversaw the addition of dedicated Medicare Wellness Clinics within the Primary Care setting that led to significant improvements in diagnosis capture, quality metric closures and health plan compliance
Presented industry leading practices at a myriad of professional association conferences including RISE, ACDIS and Epic XGM

Education, Licenses & Certifications

Doctor of Nursing Practice (DNP), University of San Diego
Master of Science in Nursing Family Nurse Practitioner (MSN-FNP), University of San Diego
Bachelor of Science in Nursing Registered Nurse (BSN-RN), California State University Chico
Certified Clinical Documentation Specialist Outpatient (CCDS-O) by Association of Clinical Documentation Integrity Specialists (ACDIS)
Certified Risk Adjustment Coder (CRC) by American Academy of Professional Coders (AAPC)
Certified EPIC Physician Builder Ambulatory, Healthy Planet

Ryan Hazley — Manager, Outpatient Clinical Solutions

Ryan is a healthcare leader with a strong clinical background and deep expertise in Clinical Documentation Integrity (CDI). As Manager of Outpatient Clinical Solutions, she supports training, technology optimization, and operational improvements across new and existing programs. She has been instrumental in the development and implementation of outpatient CDI programs in Primary Care, including custom workflows for prospective chart reviews and point-of-care alerts. Her work has elevated HCC coding and documentation integrity practices across providers, CDI teams, and coders. With over a decade of experience in chronic disease management and optimizing health outcomes in complex aging populations, Ryan brings a unique blend of clinical insight and risk adjustment knowledge to develop tools and workflows that enhance documentation accuracy, provider efficiency, and patient outcomes.

Professional and Industry Experience

Certified Nurse Practitioner experienced in managing high-risk, medically complex patients. Expertise in chronic care management, improving diagnosis capture, quality metrics, and health plan compliance.
Risk Adjustment Certified Clinician bridging clinician-coder gaps through peer training, while driving the design and implementation of CDI solutions for value-based and accountable care workflows.
Program Development Leader spearheading the adoption of Outpatient CDI policies, providing data-driven insights to stakeholders and supporting program scaling through effective team engagement and strategic planning.

Education, Licenses & Certifications

Doctor of Nursing Practice (DNP), University of San Diego
Master of Science in Nursing Family & Adult-Gerontology Nurse Practitioner (MSN-FNP, AGNP), University of San Diego
Bachelor of Science in Nursing Registered Nurse (BSN-RN), Rutgers University, Newark, NJ
Certified Risk Adjustment Coder (CRC) by American Academy of Professional Coders (AAPC)