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Employee Spotlight with Robert Agger

Meet Our Director, Client Solutions: Interview with Harmony Healthcare’s Robert Agger What do you do at Harmony? What does a typical day look like for you? I am Harmony’s Director of Client Solutions, I run the sales team from the ground level. A typical day for me involves making sure the sales team is following their progressions, their accountabilities, their follow-ups—essentially their daily grind. At Harmony, we’ve built a model for account executives to follow and this model is predicated on past success where past success was due to following a very strict but unique program. What did you want…

Denial Management—A People Problem

Denial Management—A People Problem Providers nationally face a plethora of challenges none more important than determining a denial management strategy. Payers deny claims for a variety of reasons. The justification for payer denial decisions is a topic for another time—one could point to the stock market indexes and make a case that justification or proof is in the pudding. That aside, without a doubt, challenges with denial management are a growing reality for many providers. In fact, with recent data showing insurance claim denials costing hospitals $262 billion annually, one could say providers versus payers is the modern-day version of…

Employee Spotlight with Cindy Kell

Meet Our Director, Operations & Human Resources: Interview with Harmony Healthcare’s Cindy Kell What do you do at Harmony? What does a typical day look like for you? I am Harmony’s director of operations and human resources overseeing the company’s Operations, Human Resources, IT, and Travel departments. You could say I wear a lot of different hats. A typical day for me is a mix of onboarding new hires—ensuring they have the necessary access and training—answering questions related to health insurance coverage and PTO, IT support, and so much more. If I could clone myself, I would. On a more…

A human capital management company, providing staffing and consulting solutions in Revenue Cycle Management and Population Health to a diverse range of healthcare organizations nationwide. The company’s portfolio delivers quality solutions to empower healthcare organization success, enhance clinical and financial outcomes, and enable the transition to value-based healthcare.


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