Gleaning Lessons: How to Create CSM Success
As a member of the Harmony Healthcare team for the last 5 years and a member of its Client Services team for 3 of those years, I'm proud to see how we work together to engage with our clients. I'm now the Manager, Client Services, so I lead a group who is responsible for managing large projects that the Account Executive team bring in. We also work with current and past clients to manage our own projects. Many things make our CSM team as successful as we are at managing large projects. But I attribute most of that to our…
How Can Organizations Protect Remote Healthcare Work?
Even before COVID-19, more people than ever were working remotely. In 2019, 43% of Americans worked from home occasionally while just over 5% did so full-time. In healthcare, remote work has gained steam in the past several years, and organizations have adopted new best practices and technologies to maintain HIPAA compliance. Last month, a major obstacle to large scale remote healthcare work was removed when restrictions on telemedicine were temporarily lifted. Though it’s difficult to predict precisely what a post-coronavirus world will look like, it seems as though remote work in healthcare is here to stay. Where we work has…
Opening Doors: 4 Skills of Elite Recruiters
As the Manager, Recruitment Solutions here at Harmony Healthcare and a 14-year veteran of the staffing industry, I've had the opportunity to meet and work with many great recruiters. There are certain traits, processes, and personalities that separate them from their peers. Although everyone operates differently, here are 4 things I have observed those elite recruiters have in common: #1: Knack for establishing relationships Whether you're sourcing someone who is actively looking for an opportunity or you're pursuing passive candidates, the relationship you establish with a candidate is key. This relationship starts with the initial call, email, or text. Make…
