Meet Your Subject Matter Experts
Susan Carrier — Senior Director, Clinical Documentation Integrity
Susan serves as Harmony’s Senior Director of Clinical Documentation Integrity and is responsible for leading the company’s Ambulatory CDI practice. Her responsibilities include overseeing active engagements, supporting new business pursuits, and creating new features/products that accelerate customer return on investment (ROI) and ensure sustainability in the future.
Susan is a dynamic leader capable of driving the leading edge to initiate a prospective review process. She demonstrates excellent command of communication with health system leaders across departments and executive physician leadership. She is a thought leader in the field, having published multiple articles and presented papers at industry conferences.
Susan received her MBA from Babson College and a bachelor’s degree from Northeastern University School of Nursing. She possesses a unique combination of clinical expertise and business acumen.
Professional and Industry Experience
Susan’s professional experience and recognition includes:
- Successfully developed and implemented multiple OP CDI programs as Harmony’s practice leader
- Leadership role in Inpatient and Ambulatory Clinical Documentation Integrity (OP CDI) at ChristianaCare
- ChristianaCare President’s Award for Excellence in Organizational Vitality
- Recognized as a thought leader in nursing innovation: awarded Delaware’s Nurse of the Year in Nursing Innovation in 2019, acknowledging her contributions to improving healthcare delivery by promoting innovation in nursing practice
- Published and presented at ACDIS and AAPC national and regional meetings and symposiums
Education, Licenses & Certifications
- B.A. Babson College
- S.R.N. Northeastern University
- Certified Clinical Nurse Documentation Specialist -Outpatient (CCDS-O)
- Certified Clinical Nurse Documentation Specialist - Inpatient (CCDS)
- Certified Professional Coder (CPC)
Katie McLaughlin — Senior Director, Clinical Solutions
Katie is a Senior Director of Clinical Solutions and leads the design and strategic growth of best practice solutions that support clinical operations, technology and provider workflows. As a certified Epic builder with deep knowledge of regulatory guidelines, she designed and built an Outpatient (OP) Clinical Documentation Integrity (CDI) program within a large Primary Care organization including custom designed initiatives in prospective chart review and point of care alerts. Across the health system, she established HCC coding and documentation excellence among Primary Care providers, the CDI team, and coders.
Prior to her OP CDI leadership, she spent 10+ years in patient care managing chronic diseases with an emphasis on quality of life and healthy aging. Katie’s clinical experience paired with Risk Adjustment industry knowledge allows her to support providers with tools and workflows that drive accuracy and create efficiencies while improving patient outcomes.
Professional and Industry Experience
Katie’s professional experience and recognition includes:
- Spearheaded coding and documentation policies and procedures as an early adopter of Outpatient CDI beginning in 2017
- Designed CDI solutions for pre-visit workflows for value-based care and accountable care visits
- Customized EHR alerts, registries, reports and templates specific to Population Health programs
- Led the development and delivery of Risk Adjustment training content and education to 300+ providers
- Served as a Clinical Advisor in Utilization Review, Primary Care Preventative workgroups and Care Management projects
- Bridged the gap between clinicians and coders by providing peer to peer training on industry changes
- Oversaw the addition of dedicated Medicare Wellness Clinics within the Primary Care setting that led to significant improvements in diagnosis capture, quality metric closures and health plan compliance
- Presented industry leading practices at a myriad of professional association conferences including RISE, ACDIS and Epic XGM
Education, Licenses & Certifications
- Doctor of Nursing Practice (DNP), University of San Diego
- Master of Science in Nursing Family Nurse Practitioner (MSN-FNP), University of San Diego
- Bachelor of Science in Nursing Registered Nurse (BSN-RN), California State University Chico
- Certified Clinical Documentation Specialist Outpatient (CCDS-O) by Association of Clinical Documentation Integrity Specialists (ACDIS)
- Certified Risk Adjustment Coder (CRC) by American Academy of Professional Coders (AAPC)
- Certified EPIC Physician Builder Ambulatory, Healthy Planet
