Case Management

4 Tips: Boosting Patient Engagement with the Right Staffing

August 19, 2020

Article, Case Management, Clinical Documentation Improvement, Harmony Insight, Health Information Management, Human Capital Management, Leadership

The healthcare landscape has transformed in many ways over the last several years, including placing more focus on patients as consumers. As patients demand more personalization, convenience, better service, and easier ways to navigate the complex health systems, hospitals are scrutinizing how they manage that experience and keep patients engaged with their care plans. Those experiences include “everything from customer service to patient-centeredness and care coordination among providers” and beyond. Having the right staffing solutions goes hand in hand with…

5 Ways Case Managers Bring Value to Healthcare

July 23, 2020

Susan Taylor

Article, Career Insights, Case Management, Harmony Insight

As the faces of care, case managers walk patients through the healthcare system. They are responsible for seeing that patients’ health needs are met while also navigating those needs in cost-effective ways. Their services are – without a doubt – crucial to supporting patients as well as physicians and health plans. These experts work diligently to manage the cost of care across the continuum and to provide an invaluable scope of services. Let’s look at 5 ways case managers can bring value to…

4 Key Considerations: Measuring the ROI of Case Management

June 19, 2019

Caroline Hewitt

Case Management, Harmony Insight

Today’s healthcare system is undergoing fundamental changes. From care delivery to payment models, the system is transforming the very nature of the care continuum. Healthcare organizations are under intense pressure to decrease cost, improve quality, and measure and report on outcomes. This includes analyzing the ROI of case management. According to the Jose Alejandro, current president of the Case Management Society of America, those in this profession serve as “advocates for consumer-centered care within a population health model.” Their…